Professional Power, Exceptional Precision
Smart Controls and Practical Design
Frequently Asked Questions
If you have any other queries please don't hesitate to get in touch, we'll be happy to help!
How long do orders take to arrive?
We offer both Standard delivery (2–3 working days) and Next Working Day delivery at checkout. Our cut-off time for Next Working Day delivery is 2pm, Monday to Friday. Orders placed after the cut-off will be dispatched on the next working day.
Selected commercial catering equipment and commercial coffee machines may take slightly longer; this will be shown at checkout if applicable.
How much does delivery cost?
Standard delivery (2–3 working days) is FREE for UK orders over £100 + VAT, or just £4.99 + VAT if you spend less than that.
Next Working Day delivery is available for £7.99 + VAT.
Which courier will deliver my order?
We work with a range of trusted couriers, and the one we use for your order may vary depending on your location and the size of your parcel. Typically, smaller items are shipped via Royal Mail or Amazon Shipping. For larger, wholesale or international orders, we generally use Parcelforce, APC, FedEx and Amazon Shipping. Freight orders and palletised deliveries are typically sent via the pallet network.
If you'd like to know which courier will be handling your delivery, feel free to get in touch — we’ll be happy to let you know. Prefer a particular courier? Just send us an email or give us a call, and we’ll do our best to accommodate your request.
Do you accept returns?
Yes, we do! Our policy lasts 30 days. We just ask that your order is unused and in the same condition in which you received it. It must also be in the original packaging. Please note that commercial catering equipment is subject to different terms due to its special-order nature, so we kindly ask that you review our full returns policy on the checkout page for details regarding the catering range.
Which payment methods do you accept?
We accept most major credit and debit cards through our SSL-secure, 100% PCI-compliant checkout pages. You may also pay using express payment providers such as PayPal Express, Apple Pay, and Google Pay. Please note, however, that Amex, Apple Pay, and Google Pay are not available at checkout for larger baskets. We apologise for any inconvenience caused.
Do you offer any wholesale services?
We do. If you'd like to order our coffee for your business, please get in touch — we’d be happy to hear from you.
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