General Delivery Information

Our general delivery times and rates are as follows.

Standard 2-3 Working Day Delivery - £4.99 + Vat or free when you spend £100 (ex Vat)

Guaranteed Next Working Day Delivery (for orders placed before 2pm Monday - Friday) - £7.99 + Vat

If Next Working Day Delivery is chosen for an order placed over the weekend, your order will be dispatched on the upcoming Monday (excluding bank holidays) via a next day service.

Unfortunately we are currently unable to guarantee a next day delivery service to the following remote or rural areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.  

We work with a range of trusted couriers, and the one we use for your order may vary depending on your location and the size of your parcel. Typically, smaller items are shipped via Royal Mail or Amazon Shipping. For larger, wholesale or international orders, we generally use Parcelforce, APC, FedEx and Amazon Shipping. Freight orders and palletised deliveries are typically sent via the pallet network. 

If you'd like to know which courier will be handling your delivery, feel free to get in touch — we’ll be happy to let you know. Prefer a particular courier? Just send us an email or give us a call, and we’ll do our best to accommodate your request.

Returns

We offer a 30-day returns policy on our home coffee equipment, accessories and other eligible home products.

Commercial coffee machines and catering equipment are excluded from our additional 30-day returns policy. Non-faulty commercial equipment purchased by businesses can only be returned with our prior agreement.

These conditions do not affect any applicable statutory consumer rights, including cancellation rights and rights relating to faulty or incorrectly supplied goods.

For full details, please see our returns page here - https://clumsygoat.co.uk/pages/returns

If an item arrives damaged or incorrect, please contact our customer support team as soon as possible so we can help.

Phone Support Hours

Our phone support hours are as follows:

Monday - 09:00 - 17:30

Tuesday - 09:00 - 17:30

Wednesday - 09:00 - 17:30

Thursday - 09:00 - 17:30

Friday - 09:00 - 17:30

Saturday - Phone Support Unavailable (Open For Online Orders)

Sunday - Phone Support Unavailable (Open For Online Orders)

Bank Holidays - Phone Support Unavailable (Open For Online Orders)