Delivery, Returns and Support 2021
We are currently experiencing intermittent delays courier delays for some areas due to the pandemic, however our general delivery times and rates are as follows.
Standard 1-2 Working Day Delivery - £4.99 or free when you spend £100 (ex Vat)
Next Working Day Delivery (for orders placed before 12 noon Monday - Friday) - £8.39
If Next Working Day Delivery is chosen for an order placed over the weekend, your order will be dispatched on the upcoming Monday (excluding bank holidays) via a next day service.
Unfortunately we are currently unable to guarantee a next day delivery service to the following remote or rural areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.
Christmas 2020 Extended Returns
For orders placed between 23rd November & 23nd December, you can return your order for refund or exchange* up until 14th January.
Please note that returned items must be in the same condition in which you received them. This means that items must be returned unopened, unused and undamaged. If in the unlikely event an item is received damaged, please email our customer service team within 24 hours of receipt, detailing the damage and preferably with a photo of the damage to the following email address - firstname.lastname@example.org
*Unfortunately, commercial products (machines, grinders & catering equipment) fall under our standard commercial returns and refunds policy, and are generally exempt from return. Details can be found by following this link -
Phone Support Hours
Our phone support hours are as follows:
Monday - 09:00 - 17:30
Tuesday - 09:00 - 17:30
Wednesday - 09:00 - 17:30
Thursday - 09:00 - 17:30
Friday - 09:00 - 17:30
Saturday - Phone Support Unavailable (Open For Online Orders)
Sunday - Phone Support Unavailable (Open For Online Orders)
Bank Holidays - Phone Support Unavailable (Open For Online Orders)