Frequently Asked Questions

If you have any other queries please don't hesitate to get in touch, we'll be happy to help!

How long do orders take to arrive?

We offer both Standard delivery (2–3 working days) and Next Working Day delivery at checkout. Our cut-off time for Next Working Day delivery is 2pm, Monday to Friday. Orders placed after the cut-off will be dispatched on the next working day.

Selected commercial catering equipment and commercial coffee machines may take slightly longer; this will be shown at checkout if applicable.

How much does delivery cost?

Standard delivery (2–3 working days) is FREE for UK orders over £100 + VAT, or just £4.99 + VAT if you spend less than that.

Next Working Day delivery is available for £7.99 + VAT.

Which courier will deliver my order?

We work with a range of trusted couriers, and the one we use for your order may vary depending on your location and the size of your parcel. Typically, smaller items are shipped via Royal Mail or Amazon Shipping. For larger, wholesale or international orders, we generally use Parcelforce, APC, FedEx and Amazon Shipping. Freight orders and palletised deliveries are typically sent via the pallet network.

If you'd like to know which courier will be handling your delivery, feel free to get in touch — we’ll be happy to let you know. Prefer a particular courier? Just send us an email or give us a call, and we’ll do our best to accommodate your request.

Do you accept returns?

Yes, we do! Our policy lasts 30 days. We just ask that your order is unused and in the same condition in which you received it. It must also be in the original packaging. Please note that commercial catering equipment is subject to different terms due to its special-order nature, so we kindly ask that you review our full returns policy on the checkout page for details regarding the catering range.

Which payment methods do you accept?

We accept most major credit and debit cards through our SSL-secure, 100% PCI-compliant checkout pages. You may also pay using express payment providers such as PayPal Express, Apple Pay, and Google Pay. Please note, however, that Amex, Apple Pay, and Google Pay are not available at checkout for larger baskets. We apologise for any inconvenience caused.

Do you offer any wholesale services?

We do. If you'd like to order our coffee for your business, please get in touch — we’d be happy to hear from you.

Let customers speak for us

from 1791 reviews

Monin coffee Frappe

So lovely to make frappe at home.
The mix taste great and it is nice and thick.
It's the only way to go frappe at home.

Sally Salisbury

08/19/2026

Fantastic service great explanation of use of coffee machine highly recommend.

Vanessa Payne

08/16/2026

Great product, Good Prices, FANTASTIC service

Excellent quality grinder, quiet, awesome grinding consistency producing 18g in 9.2 seconds. This is. Huge step up. The fork is not so good for Sage 54mm integrated portafilters, so removed the fork, you can get mods for this on Etsy. The price was competitive and the staff were amazingly flexible when I needed to change the colour before they shipped it. Really nice humans at the of a phone!

Danny Roberts

08/15/2026

Beautiful kettle. Quick & lovely to pour

Jenny

08/12/2026

Easy to order and did not gave to wait long for it to be delivered.

Yasmin

08/12/2026

V60 pour over filter

Lightweight, dead easy to use and clean, should have bought one years ago

Stanley Rydel

08/09/2026

love it

Great machine, great price, great customer service

Timothy Brown

08/08/2026

Grand.

Simon Banham

08/01/2026

Delicious, smooth and with soft tones

I wanted to try Peruvian coffee before my trip to Iquitos. Clumsy Goat have cources a delicius coffee I am enjoying. It is one I shall buy again

Jane Moore

07/29/2026

My order from clumsy

Over the last few years i have brought all my coffee things from clumsy.
They have been a top notch company to deal with, i will always order from them in the future.
Katie B had always been so helpfull.
Jim

jimmy papworth

07/28/2026

Monin apple

Easy to order. Good price. Rapid delivery. Very happy.

Jeremy Paterson

07/24/2026

Excellent

I’ve been using this syrup for about two weeks now, and I’m really happy with it. The quality is excellent, it tastes good, and it has worked exactly as I expected. It arrived well-packaged and was easy to use. Overall, I’m very satisfied with my purchase and would definitely recommend it to others. Great product!

Haben Girmay

07/20/2026

The Perfect Pour-Over Mug

I never thought I'd be this excited about a mug, but this one has genuinely become one of my favourite purchases.

It's probably the most I've ever spent on a mug, but it's absolutely been worth it. The 220ml size is perfect—bigger than an espresso cup but smaller than a standard mug—making it just right for my morning pour-over coffee.

The amber glass has a really distinctive look. At first glance it almost looks like plastic because of its colour and finish, but it's surprisingly sturdy and feels great in the hand. It's got a quirky, modern design that stands out without being over the top.

What really surprised me is how pleasant it is to drink from. The rim is beautifully shaped, so sipping feels natural and I don't end up with coffee dribbling down my chin like I sometimes do with other mugs.

It's a simple thing, but it's one of those products that just gets everything right. If you're on the fence because of the price, I'd say it's well worth it. I honestly look forward to using it every morning.

Carl Palmer

07/20/2026

Monin Premium Gum Syrup 1L

Haben Girmay

07/09/2026

Great coffee , love this stuff and the price is spot on will buy again and again

s.h.

07/07/2026

Moccamaster KBG Select & Eureka Peppe Bundle

Product Support

About the Product

Moccamaster KBG Select Filter Coffee Brewer & Eureka Peppe Grinder Bundle

Bundle contents

Moccamaster KBG Select Filter Coffee Brewer

Eureka Peppe Coffee Grinder

Features

Specifications