Service and Care

Our Free Servicing &
Maintenance Packages -
Fracino Coffee Machines

Service & Care

Our Free Servicing &
Maintenance Packages - Fracino Coffee Machines

Overview

Our servicing and maintenance contracts are structured to provide peace of mind and prolong the life of your equipment without any additional monthly fees, as your cover is based purely on your coffee usage.

In addition to servicing and extended warranties we also can provide free crockery and glassware, details of which are available below.

If you are a new business, we recommend starting off with an agreement for a smaller package, so you have the reassurance that you have a level of cover without committing to a higher monthly spend. We can then reassess after a 2 month period without any additional costs!

If you're unsure about how much coffee you'll use, please take a look at our helpful calculator below :)

Why is maintenance important? 

Something to consider

All machines need servicing from time to time, and will suffer issues during their lifetime. New government regulations also specify that a boiler safety check has to be carried out every 12 months. The cost of repairs can be very expensive - so it's important that you choose a service partner to protect your valuable investment and ensure consistent, quality coffee is maintained throughout the machine's lifetime.

WHY CHOOSE US as a maintenance partner?

What makes us different.

  • Maintain your equipment at no additional cost.
  • Works seamlessly with the base warranties we provide.
  • 24 hour maximum call out times.
  • Our vehicles are fitted with trackers for accurate arrival times.
  • Nationwide coverage.
  • Work with a company that you're familiar with.

Basic Packages

Serve

Can Be Combined With Other Packages

Worth Over £300 + VAT

  • Free Clumsy Goat Coffee Pavement Sign
  • 24 x Free Clumsy Goat 11oz Cups & Saucers
  • 24 x Free Clumsy Goat 8oz Cups & Saucers
  • 24 x Free Clumsy Goat 12oz Latte Glasses
  • 12 x Free Clumsy Goat Espresso Cups
  • Free when you spend £130 / month on coffee

    Maintain

    Servicing Only

    Worth Over £350 + VAT / Year

  • Free Annual On Site Service
  • Free Annual Boiler Inspection
  • Free Annual Filter Change
  • Water Filter Cartridges & Cleaning Products Are Chargeable
  • Free when you spend £150 / month on coffee

    Cover

    Warranty Only

    Worth Over £850 + VAT / Year

  • Free 3 Year Parts & Labour Warranty
  • Annual On Site Servicing & Filter Changes Are Chargeable
  • Correct Maintenance Would Be Required To Validate The Warranty
  • Free when you spend £300 / month on coffee

    Full Packages

    Basic

    All the Essentials

    Worth Over £600 + VAT / Year

  • Free Clumsy Goat Coffee Pavement Sign
  • Free Annual Servicing
  • Free Annual Boiler Inspection
  • Free Filter Change (Cartridge Included)
  •  
  • Free when you spend £220 / month on coffee

    Mid

    Extended Care

    Worth Over £900 + VAT / Year

  • Everything from the Basic Package Plus:
  • Full Parts & Labour Warranty In Year 1
  • 2 x Free Call Outs / Year In Years 2 & 3
  • Free Hour on Site During Each Call Out
  • *Cost of Parts Not Included For Years 2 & 3
  • Free when you spend £350 / month on coffee

    Advanced

    Full Coverage 

    Worth Over £1400 + VAT / Year

  • Everything from the Basic Package Plus:
  • Full 3 Year Parts & Labour Warranty
  •  Priority Support
  • 24 Hour Maximum Call Out Times
  •  
  • Free when you spend £500 / month on coffee

    No complicated terms and conditions

    2 month review where you can upgrade

    If you start on a lower tier and find you're serving a lot more coffee than you thought, we can move you up to a more complete package free of charge.

    monthly spend is based on quarterly averages

    We don't expect every month to be the same, so if you spend a little less one month and a little more another, it doesn't matter as long as the average is over the agreed value.

    A FLEXIBLE APPROACH TO EACH BUSINESS

    We appreciate that every business is different, and the price plans above may not work for everyone - so we can adjust them to suit your specific requirements.

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    Lots of happy customers

    Here's what they have to say!

    GERALDINE M.

    Oxford

    Clumsy Goat has got it right. Value for money, quality and their roasting is second to none in the UK. The flavour and attention to the craft of coffee roasting should be shouted from the mountain tops. Taste, talent and love for the complex bean. Happy customers now.

    Tony C.

    Buckingham

    Took a chance as a new customer. Coffee arrived very quickly and we have found it wonderful. Coffee like it should be, I would highly recommend to anyone considering a purchase. We have tried the espresso and the Brazilian beans and they are the best we have ever tried. Will be getting more.

    Jordan F.

    Yeovil 

    Just wanted to say, your better than a lot of the others out there, even my most local machine and bean supplier, they wanted £481 upfront (installation & training) plus £19 per kilo of coffee! I’ll be sure to recommend you! 

    Get started today!

    Call us on 01706 452 922 or click below to send us a message :)

    Get Started Today!